Privacy and Data Protection

General Policy

VPS are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely.

If we make changes to this notice we will notify you by updating it on our website. VPS will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means VPS determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to: Data Protection Officer, Vector Power Solutions Ltd., The Axis Building, Maingate, Kingsway North, Team Valley, Gateshead. NE11 0NQ, or via This privacy notice was last updated on the 3rd April 2020.

How We Use Your Information

Data Protection says that we are allowed to use, and share your personal data, only where we have a proper reason to do so. The law says we must have one or more of these reasons:

  • Contract - your personal information is processed in order to fulfil a contractual arrangement;

  • Consent – where you agree to us using your information in this way;

  • Legitimate Interests - this means the interests of VPS in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way;

  • Legal Obligation – where there is statutory or other legal requirement to share the information.

Who We Share Information With

VPS works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality products and services you expect from us. These can be partner companies, credit reference agencies, fraud prevention agencies, product consultants or others.

Transfer to Third Countries

Some of the information you provide to us may be transferred outside the European Economic Area (EEA) to other countries. This is a transfer to a “third country”. VPS also works with suppliers and partners who may make use of cloud and/or hosted technologies. Wherever transfers of data to third counties occurs, VPS will put in place an appropriate contractual provisions to ensure that there are strict rules regarding both the confidentiality and security of your information. If your business requirement means we cannot transfer data in this manner, then please inform us during any contract negotiation phase.

Keeping in Touch

VPS will not share your information with companies for their marketing purposes. We may occasionally contact you for the purposes of determining future business with VPS. If you do not want to receive any communications from us you can request that we stop by writing to the Data Protection Officer at the address provided above, or emailing You may continue to receive mailings for a short period while your request is dealt with.

How Long We Keep Information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under 'How We Use Your Information' above. The only exceptions to this are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner;

  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or

  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your Rights

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data, request that your personal data is erased or corrected, or to request access to your personal data.

You are entitled to request the following from VPS. These are called your Data Subject Rights and there is more information on these on the Information Commissioner's Office website (

  • Right of access – to request access to your personal information and information about how we process it;

  • Right to rectification – to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;

  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased;

  • Right to restriction of processing – to restrict processing of your personal information;

  • Right to data portability - to electronically move, copy or transfer your personal information in a standard form;

  • Right to object - to object to processing of your personal information;

  • Rights with regards to automated individual decision making, including profiling – rights relating to automated decision making, including profiling.


If you have any general questions about your rights or want to exercise your rights please contact


You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website ( Where you believe your personal information has, or is, being used in a way that you believe does not comply with Data Protection, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.


For more information or to exercise your Data Protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.